Prefinished Solid Timber Floor Q&A

Warranty The Flooring Guys Pty Ltd provides 3 year installation warranty. The supplier warrants the original purchaser fromstructural defects, structural warranty for 25 years in residential applications and 5 years for commercial uses. Additionally, the coating warranty will be 5 years for residential application and 3 years for commercial uses.


What is the best way to mop my timber floor? Never wet (or damp) mop your floor. Standing water can damage the floor. You may periodically use a very slightly damaged (near dry) mop to spot-clean; however excessive moisture will dull the finish. For wood flooring in the kitchen, place an area rug in front of the kitchen sink. We recommend using Bona Hardwood Floor Cleaner & Bona Pro Hardwood Floor Mop to clean your floor.

How can I protect the finish of my timber floor from wear over time? Sweep and vacuum your floor regularly using a broom or dust mop. Brush or felt vacuum heads are recommended as opposed to vacuums with beater bars or hard heads. Use throw rugs both inside and outside doorways to prevent debris from being tracked onto floors. Keep pet's claws trimmed to avoid excess scratches. Avoid walking on your floors with cleats, sports shoes and high heels. Do not slide heavy furniture or appliances across the floor.


What are the best environmental conditions for my flooring? As a general rule, with geographic exceptions, flooring will perform best when the interior environment is controlled to stay within a relative humidity range of 40%-60% and a temperature range of 18° to 26° Celsius. (In some climates, the ideal humidity range might be higher or lower.) It is the owner's responsibility to maintain appropriate conditions via the use of humidifier and/or de-humidifier. In homes in which occupants are there for a short period of time (weekend home or vacation cabin), or in rooms that are closed off (not heated or air conditioned) to save energy, ventilation is a must even when the home is not occupied.


How do I fix a scratch on my finish? If the scratch is white, the finish has not been compromised and is repairable. Simply using a flooring cleaner, should eliminate these blemishes. If the scratch is deeper but the raw wood is not exposed, light buffing with a white polishing pad can shine up the dull area. Often the damage becomes less obivous . When removing stains from any timber floor, always begin at the outer edge of the stain and work toward the middle.


My floor was damaged through the finish. Can it be repaired?  If you have a minor chip or slight damage, this may be minimized with a colour was wax stick. If the damage is severe enough, board replacement is typically the best option. In most case, more than one shade may of colour wax stick be appropriate.


Can I refinish my timber flooring? Yes, the timber floor can be refinished, but as all repairs are unique, and sanding & polishing is not covered the warranty. Please always seek assistance from an ATFA certified specialist, and always test on a sample plank before you proceed.


What changes can I expect in my flooring from season to season? Timber floors, like species of hardwood flooring, are subject to changes in temperature and humidity. Seasonal fluctuations in relative humidity may cause the wood flooring to grain moisture with periods of high humidity, and lose moisture during low periods of humidity. These changes may be noticeable. During warm, humid weather, laminate expands. During dry weather, laminate contracts. This seasonal movement is a normal characteristic of laminate flooring, and can be minimized by using a HVAC system (heating, ventilation, and air conditioning) to maintain relative humidity between 40%-60%.